Legal

Privacy policy

Last updated 14 October 2026

This policy covers LUMIX Electrical Pty Ltd (ABN 28 692 155 454), trading as Lumix Electrical & Air Conditioning ("Lumix", "we", "us"). It explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect the details you give us when you ask about a job, which can include:

• your name
• your phone number and email address
• your postcode and property address
• whether the job is for your home or a commercial site
• details of the electrical or air conditioning work you need

We collect this when you:

• send an enquiry through the contact form on this website
• fill in an enquiry form on one of our Facebook or Instagram ads
• call, email or message us
• book work with us, when we may also need billing details

When you visit this website, our hosting provider automatically records some technical information, such as your IP address, browser type and the pages requested. We use this only to keep the site running securely.

You don't have to give us your personal information, but we can't respond to an enquiry or quote for a job without a way to contact you.

How we use it

We use your information to:

• respond to your enquiry and give you a quote
• contact you about the work you've asked about
• arrange installation, maintenance and service appointments
• send invoices and keep the business records we're legally required to keep
• protect our website from spam and misuse

We don't send marketing emails or texts. We only contact you about your enquiry or work you've booked with us. If that ever changes, we'll ask for your consent first.

Facebook and Instagram enquiry forms

If you send an enquiry through one of our Facebook or Instagram ads, we receive the details you choose to fill in. We use them only to contact you about your enquiry, talk through what you need and give you a quote.

Facebook and Instagram are run by Meta, which also processes the information you submit under its own privacy policy.

Who we share it with

We don't sell your personal information. We only share it where it's needed to run the business, including with:

• Cloudflare, who host this website and process website form submissions
• Resend, an email delivery service that sends website enquiries to our inbox
• Meta, for enquiries made through our Facebook or Instagram ads
• the email and business administration tools we use to run the business
• electricity network operators and regulators, where needed for your job (for example, connection or compliance paperwork)
• anyone we're required or authorised by law to share it with

Overseas storage

Some of our service providers, including Cloudflare, Resend and Meta, may store or process information outside Australia, mainly in the United States. We use providers that take reasonable steps to protect personal information.

Cookies and tracking

This website doesn't use advertising or analytics cookies, and we don't track you across other sites. Cloudflare may set a strictly necessary cookie to help tell genuine visitors from automated traffic. The contact form uses a small script to filter out spam bots, and it doesn't store anything on your device.

Our website links to our Instagram page. Anything you do there is covered by Meta's own privacy policy.

Storage and security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. The website uses an encrypted (HTTPS) connection, website enquiries go straight to our inbox instead of being stored on the website, and only people who need your details can see them.

We keep your information only for as long as we reasonably need it for the business or as required by law. After that, we delete it or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below. We'll respond within a reasonable time, and usually within 30 days.

Questions and complaints

If you have a question about how we handle your personal information, or want to make a complaint, please contact:

LUMIX Electrical Pty Ltd
Phone: 0456 401 149
Online: our contact form

We'll look into it and respond within a reasonable time.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.